![]() If you’re looking for relaxation, this isn’t the right place. The resort is affiliated with the Hard Rock hotels (the Legacy membership applies to all) and attracts the same crowd - loud, inconsiderate and obnoxious. They then tried to withhold the spa vouchers/limit how they could be applied in retaliation. The sales associates (other than one) were hostile, rude and aggressive despite my having been clear that I wasn’t going to be interested in purchasing. After declining, we were bribed with free spa services and agreed to attend. We were also begged by text message and in person to attend the sales presentation. We had a server lie to my dad, telling him the drink he ordered was correct when they in fact served him a lesser quality beverage and expected him to not notice the difference. I had to rebook them to be told the next day that it was a mistake and our original reservations were there. ![]() On our arrival, I went to confirm our dinner reservations made in advance and was told half of them were not reserved. From our doors left open by cleaning staff to hotel electronics being stolen from our room during our stay, it was one inconvenience after another. Pros: clean, beautiful resort with good food and responsive staff.Ĭons: the beach isn’t nice, the small pools are aesthetically pleasing but get too warm in the sun and while the staff individually are very helpful and responsive, they wouldn’t need to be if the resort was run properly. It’s never a 5stat holiday hotel it’s a 4 star business hotel at best Staff worked really hard but it was very clear they are overworked and understaffed. When I complained to the manager his answer was to ask me if I wanted him to see if he could find another hotel for me. Folk were appearing at 11.30 etc, prime seats held for them. At Unico Hotel Riviera Maya - Adults Only, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus youll be within a. When I had a meeting with the Customer Service Manager he said that this was only reserved until 10 am but the pool attendant th n said it was until 2 pm. ![]() Anyone taking gets access to their Hall Of Fame segregated area as well as reserved signs being put down at the quieter pool. At the adults-only Riviera Maya hotel, each bright, spacious room is filled with local inspiration, from the art on the wall to the patterns of the. This hotel also has a Vacation Club where the equivalent of timeshare is pushed. We tended to use the quieter pool which was then used a few times for corporate groups which ramped out the noise levels. Nowhere in any online views did we hear anything about this being a hotel mostly used for corporate rewards trips meaning cabanas booked out etc on masse. If you've been using momondo successfully up until now, try closing your browser and starting again.Extremely disappointed with our stay. Please send us a message and we'll try to figure out what went wrong. Probably something about the web browser you are using made momondo think you are a bot. They tend to try to cram large suitcases in the overhead bin, and they prattle on about celebrities they know while you are trying to watch the movie. For example, we don't want bots running about trying to book airline tickets. Bots are generally a good thing, but some web pages are for humans only. momondo uses bots to search for travel deals. Search engines like Google use robots to build up search results. What is a bot?Ī bot, or robot, or crawler is software that visits web sites and collects data from them without a human present. If you are seeing this page, it means that momondo thinks you are a "bot," and the page you were trying to get to is only useful for humans.
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